Last Updated: September 14, 2026
Product warranties
Some products may include a manufacturer warranty, while others—particularly used, collectible, or opened products—may not have separate warranty coverage. Any warranty information stated on a product page or included with the product controls.
Defects, missing components, or damage
If a product arrives damaged, defective, or missing components, contact us promptly at Contact@TheHavenTabletopGames.com with your order number, a description, and clear photos where helpful. We will review the issue and help identify the appropriate next step.
Manufacturer claims
Where a manufacturer warranty applies, coverage, duration, exclusions, and claim procedures are determined by that manufacturer. We can help you locate the relevant information or submit the request when the manufacturer permits retailer assistance.
Returns and replacements
A warranty request does not replace the return process. For return eligibility, time limits, and instructions, see our Refund & Return Policy. Do not send a product back until we provide instructions.
Contact
Contact The Haven Tabletop Games at Contact@TheHavenTabletopGames.com or +1 407 951 5822. We are available Mon–Fri 9am–6pm and Sat 10am–4pm; Sunday closed.