Last Updated: September 14, 2026
Our return window
Eligible products may be returned within 90 days of delivery. Contact us before sending anything back so we can confirm eligibility and provide written return instructions.
Condition requirements
New and sealed games, accessories, and collectible products should be unused, in like-new condition, and returned with their original packaging, components, and inserts. Used products and collectible items must be returned in the condition described on the product page. Products that are incomplete, materially damaged after delivery, or altered may not be eligible for a return.
Damaged, missing, or incorrect items
If an order arrives damaged, incomplete, or incorrect, contact us within 48 hours at Contact@TheHavenTabletopGames.com with your order number, a description, and clear photos. We will review the issue and explain the available replacement, repair, or refund options.
How to request a return
Email Contact@TheHavenTabletopGames.com or call +1 407 951 5822. Include the order number, the product you want to return, and the reason. Do not ship a return until we approve it and provide the correct return instructions.
Return shipping
We will confirm the applicable return-shipping arrangement before the return is sent. For a damaged, incorrect, or defective item, we will work with you on an appropriate resolution. A change-of-mind return may be subject to the applicable shipping cost unless we confirm otherwise in writing.
Refunds
After an approved return is received and checked, we generally process an eligible refund within 7 business days. Refunds are issued to the original payment method; your bank or card provider may take additional time to post the credit.
Questions
We are happy to help with an edition, condition, component, or return question before purchase. Contact Contact@TheHavenTabletopGames.com.